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Projects 

Over the Years our staff have worked on many projects concerning a variety of different insulation problems & defects on large variety of building types for various different clients such as, Homeowners, Local Authorities, Housing Associations, Private Landlords and many more…

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Insulation – Consultancy and ANalysis

Welcome to I-CAN

Insulation Consultants, Investigation and Analysis

I-CAN (Insulation Investigation, Consultancy and ANalysis) was established in 2015 and offer independent third-party impartial investigations, surveys, consultancy and analysis of failed, defective, inappropriate or problematical external wall insulation (EWI) and cavity wall insulation (CWI) retrofit measures installed in existing homes.

I-CAN expert Chartered Building Engineer staff has over 30 years’ extensive experience investigating complaints of wind driven rain penetration, damp, consequent mould and suitability of installed measures, including assessment of compliance of installed EWI and CWI measures with regulatory requirements on behalf of social housing providers, private homeowners, main contractors, government departments, and professional organisations (solicitors, architects, specifiers, etc). Our professionalism is highly recommended as evidenced by customer testimonials extolling the virtues of our client services.

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Full-Service Solution

Dispute Resolution

Dispute Resolution

I-CAN meet the criteria established by insulation victim support groups involved in legal proceedings required to be met by organisations to carry out third-party impartial investigations. We work with professional organisations to aid the victims of unscrupulous insulation practices and to increase industry standards.

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EWI & CWI Complaints

EWI & CWI Complaints

I-CAN offers comprehensive post-installation investigation services to identify inadequate design and specification errors, installation defects and problems of EWI & CWI systems including conducting major defects investigation surveys into cracking and detachment of EWI systems from high-rise multi-storey buildings.

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Flood & Damp Complaints

Flood & Damp Complaints

You can’t always rely on insulation assessors to carry out thorough inspections or warn of potential flood risk or damp problems in homes. With the emergence of various reports in the media of growing concerns I-CAN offer independent impartial inspection surveys to check whether your home is at risk, and advice on remedial works, if required, for your home.

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Housing Stock Insulation Surveys

Housing Stock Insulation Surveys

I-CAN offer local authorities and housing associations comprehensive surveys and assessment of the condition and suitability of existing retrofit insulation measures in both traditional and non-traditional housing stock (formerly classified as hard-to-treat) in energy efficiency upgrading of existing social homes to decent homes standards projects.

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Critical Friend Support

Critical Friend Support

I-CAN “Critical Friend Support (CFS) Services” offer social housing providers pre-installation review of proposed specification and technical monitoring of installation, to enable developers to deliver projects that provide appropriate energy efficiency insulation measures suited to their housing stock, and post-installation investigation surveys of insulation complaints.

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CWI EXtraction

CWI Extraction

I-CAN offers post-installation investigation services to determine the suitability of the treated property and cause(s) of problems associated with damp and consequent mould, or defective installation. We also offer technical monitoring of cavity extraction companies including unannounced independent third-party surveillance to confirm a clear cavity.

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Practical Independent Services

Our services are custom made, for Housing Associations, Private Landlords/Homeowners and Independent Investigation Bodies, allowing us to lend our wealth of experience and knowledge to finding the source of your insulation problem, tailoring the solution and pin pointing the blame (if applicable). Our findings can be used in court and we offer an expert witness service for cases involving property damage and health issues caused by defective insulation.

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Testimonials

Mrs E.

“I have valued the confidentiality and professionalism of ICAN at what was a very distressing time for myself and my family. Everything was carried out within the timescales agreed and with consideration for our family home.  ICAN answered all our questions and were happy to clarify any points if asked and I found them to be friendly and approachable at all times.

I would not hesitate to employ ICAN again if required and would be more than happy to recommend them to friends and family.”

Mrs L.

“We choose ICAN after searching the web as they had the independent expertise we required, they understood our concerns and were extremely helpful and professional dealing with the issues we had raised and brought to light issues we had not even thought of. They provided a very detailed report, explained their findings in layman’s terms and were very approachable.”

Mrs C.

“I can’t re-mortgage or sell my home in its current state due to defective EWI and consequent water ingress and mould. However, there is one organisation through all this that has been at my side and supported me beyond belief to the point that in my very bad stressful days still manages to pull me up with such encouragement. That organisation is ICAN.”

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Disclaimer

Please note, the information on this site is provided in good faith and we cannot be held liable for any inaccuracies. The views and opinions expressed by individuals or other organisations on any part of this website do not necessarily represent the views of our staff. We have taken all reasonable steps to verify the published information, and cannot be held responsible for any errors, omissions or offences which may have been committed in the published information.